Landlords choose Follwells as their letting agent in Newcastle-under-Lyme because we combine more than 35 years of local property experience with a fully managed lettings service. Based at our Ironmarket office in Newcastle-under-Lyme, our lettings team handles rental valuations, marketing, tenant referencing, rent collection, maintenance and tenancy administration while keeping landlords informed and in control.
Letting a Property Should Not Become a Second Job
We know that managing a rental property is not always straightforward. Many landlords find that what begins as an investment can quickly become a demanding responsibility, with tenant enquiries, maintenance issues, rent collection and legal requirements all requiring regular attention.
A managed letting service can reduce that day-to-day pressure, giving landlords more time while helping to ensure important tasks are handled professionally and nothing is overlooked.
What Our Managed Letting Service Includes:
- Rental valuation and professional marketing
- Tenant enquiries, viewings and referencing
- Tenancy agreements and administration
- Rent collection and payment records
- Maintenance coordination
- Ongoing landlord and tenant communication
- Protected by ARLA Propertymark
Local Knowledge and an Accurate Rental Valuation
With more than 35 years of local knowledge, we’re property market experts in Newcastle-under-Lyme and its surrounding areas. This means that we provide consistent and realistic rental valuations based on genuine local knowledge rather than relying on broad online estimates.
We consider recent local evidence, current tenant demand and comparable properties. We also assess the property’s condition, size, location and any individual features that may influence the monthly rent.
This gives landlords a clear and informed view of what their property could achieve, while helping to set an appropriate asking rent that attracts suitable tenants and reduces the risk of unnecessary void periods.
During a rental valuation, we will assess the property, discuss the likely tenant audience and recommend a realistic monthly rent. We can also advise on any practical improvements that may help attract suitable tenants.
Professional Marketing and Thorough Tenant Referencing
Professional marketing and careful tenant selection are important steps in protecting a landlord’s investment. We market each home professionally, using strong photography, clear property details and well-managed enquiries to attract suitable tenants and present the property at its best.
You can see how we present homes by viewing our current properties to let.
Once applications are received, we carry out thorough referencing checks to build a clearer picture of each prospective tenant. This can include checks on identity, affordability, employment status, credit history and previous tenancies.
While referencing cannot remove every risk, it gives landlords a more informed, evidence-based view of each applicant. This helps support confident decision-making and provides greater reassurance before the tenancy begins.
Clear Communication and Organised Tenancy Management
Landlords should always have a clear understanding of what is happening with their property. We keep communication straightforward, providing timely updates on tenant applications, maintenance issues, rental payments and any changes affecting the tenancy.
We also keep tenancy records, documents and important dates organised, helping to ensure nothing is overlooked. From safety certificates and inspection notes to tenancy agreements and payment records, our team helps keep the administration in order.
Where a decision is needed, we explain the situation clearly and provide the information landlords need to respond with confidence, keeping landlords involved in the management of their property without placing the full day-to-day workload on them.
Support with Landlord Legislation and Compliance
Landlords have a range of legal and administrative responsibilities. These can include safety certificates, deposit protection, prescribed information, tenancy documentation and important renewal dates. Our team helps landlords keep these records organised and highlights when action may be required.
We also explain relevant documents clearly to tenants, helping them understand the agreement and their responsibilities before the tenancy begins.
Landlord legislation can change regularly. Read our recent guide to the Renters’ Rights Act to understand the latest changes in more detail.
Rent Collection, Maintenance and Day-to-Day Management
Managing rent payments, maintenance requests and tenant communication can take up a significant amount of a landlord’s time. Our letting management service helps keep everything running smoothly, from collecting rent and maintaining accurate records to coordinating repairs and responding to day-to-day enquiries.
When a tenant reports a maintenance issue, we gather the relevant information, contact the landlord where approval is needed and help coordinate the appropriate repair. We keep both parties informed so the issue can be handled as efficiently as possible.
We provide a clear point of contact for both landlords and tenants, helping communication remain straightforward and ensuring issues are dealt with efficiently. Our team also manages tenancy administration, notices and important records, giving landlords greater oversight of their property without the pressure of handling every payment, repair or query themselves.
Why Newcastle-under-Lyme Landlords Choose Follwells
At Follwells, we act as a letting agent in Newcastle-under-Lyme and surrounding areas including Trentham, Madeley and parts of Stoke-on-Trent. From rental valuations and tenant referencing to rent collection, maintenance and tenancy administration, our team can handle the day-to-day work while keeping you informed and in control.
View our full landlord fees and charges to understand the costs associated with our letting and management services.
To arrange a rental valuation or discuss our managed letting service, call us on 01782 615530 or email us at email@follwells.co.uk to speak to our lettings team.
FAQs
What does a letting agent do for a landlord?
A letting agent in Newcastle-under-Lyme can support a landlord with every stage of renting out a property. This may include providing a rental valuation, marketing the property, arranging viewings, referencing tenants, preparing the tenancy agreement and managing the tenancy once it begins. With a fully managed service, the agent can also collect rent, coordinate maintenance, carry out property visits and keep important records organised.
What is included in a managed letting service?
Follwells’ fully managed service includes property marketing, accompanied viewings where required, tenant referencing, Right to Rent checks and preparation of the tenancy agreement. It also includes deposit registration, check-in, an independent inventory, rent reviews, tenancy renewals, six-monthly property inspections and end-of-tenancy checkout arrangements. Follwells can also coordinate repairs and help landlords manage the ongoing administration of the tenancy.
How does tenant referencing work?
Tenant referencing helps a landlord build a clearer picture of a prospective tenant before agreeing to a tenancy. Checks can include identity, right to rent, affordability, employment, credit history and previous tenancies. Follwells’ set-up fee includes referencing for up to two tenants, while additional tenant or guarantor referencing is included within the fully managed service. Referencing cannot remove every risk, but it supports a more informed decision.
How much does a letting agent in Newcastle-under-Lyme charge?
Follwells charges a £700 set-up fee, including VAT, for both its Tenant Find Only and Fully Managed services. The Fully Managed service also carries a monthly management charge of 12%, including VAT. Some statutory compliance services, such as gas safety checks, EPCs and Legionella risk assessments, are charged separately. Landlords should review the full fees schedule for a complete breakdown of what is included and any additional charges.
Can Follwells manage my property if I live outside the area?
Yes. A fully managed letting service is vital for landlords who do not live close to their rental property. Follwells can act as the main point of contact for tenants, collect rent, coordinate maintenance, carry out scheduled property visits and keep the landlord informed. This allows landlords to retain oversight of their property without needing to manage every day-to-day issue in person.
Is Royal Stoke University Hospital in Newcastle-under-Lyme?
Royal Stoke University Hospital has a Stoke-on-Trent postal address, but it sits close to the Newcastle-under-Lyme boundary and is easily accessible from the town centre. This makes Newcastle-under-Lyme a convenient place to rent for hospital employees, with many nearby areas offering straightforward walking, driving and public transport routes to the hospital.
